Komal Charania joined EREF in March 2017. She graduated with honors in May 2018 with a degree from North Carolina State University in Environmental Engineering. At EREF, she worked on the State of Practice of Landfill Leachate Management and Treatment in the U.S. project (see description below) within the Data and Policy program. This involved gathering available leachate quality and quantity data in order to get a better understanding of the state of leachate generation, treatment, and management in the United States. In February 2018, she attended GWMS with EREF and presented a poster on per- and polyfluoroalkyl substances in landfills.
This past weekend the Motor Transport Association of Connecticut (MTAC) hosted its annual Truck Driving Championships at the FedEx Freight Facility in Windsor Locks. All American Waste proudly sent drivers Scott Stoeckle Sr. (AAW- New Milford) and Irving Martinez Jr. (AAW- New Haven) to represent our company this year! Both of these drivers did a great job in all aspects of the competition and were both very close to placing in their division!
Many thanks to the friends, family and other drivers that came to show support!
We recently sponsored the Housatonic Resource Recovery Authority’s (HRRA) 11th Annual Recycling Billboard Contest. The theme this year was Reduce Reuse Recycle, as students created billboards to help promote and educate the public about reducing, reusing and recycling. Congratulations to all the winners! To see more winners and honorable mentions, visit HRRA’s Billboard Contest 2018 page.
The Stratford Historic District organized a cleanup event which our very own John Ortiz participated in and gave out All American Waste sweatshirts to volunteers on April 21, 2018, cleaning up streets in Bridgeport, CT. Along with 11 students participating from Sacred Heart University and other volunteers, we were able to fill 25 bags of trash and help make the neighborhood cleaner. Thank you to the Stratford Historic District for organizing the event, John Ortiz and to all the volunteers who made it a great success!
On Saturday, April 21, two All American Waste drivers, Phill Zabo and “Zak” Zollie Hyman, along with Gary Hoefling and Ken Vallera, participated in the Town of Hamden’s Earth Day event. We brought a front load and a side load truck to the “touch-a-truck” part of the event, which was held at Hamden High School. The event ran from 9 a.m. until 3 p.m. where we met with and talked with any and all visitors that stopped by our trucks, including the Town of Hamden’s Recycling coordinator, Haley Starvaggi. Thank you to everyone who made this a fun and successful event!
All American Waste has a deep commitment to the wellness of our employees. In addition to providing great health insurance benefits, we have a wellness committee, a safety team, and a commitment to technology that is for the benefit of each and every employee.
Our wellness committee runs programs throughout the year to teach our team about healthy living. Throughout the summer, we host healthy picnics at each of our sites teaching individuals the benefits of making the right choices when deciding what to eat. This healthy eating translated into our fall “Biggest Loser” competition. As a company, we lost 802 pounds in six weeks of competition! Our employees loved it and we will be running the program again continuing the message of healthy living.
While our wellness committee teaches us about how to live a healthier lifestyle, our safety team is committed to the wellness of employees on the job. The team analyzes any potential job hazards and what we can do to mitigate them to keep our employees in top shape. Looking at employee safety and wellness is what brings technology to our industry. While in years past you would see our workers lifting heavy trash cans and recycling bins that lead to injuries, we now use automated hydraulic systems operated by a joystick so employees can have less strain and prevent injuries.
We continually strive to make our employees safer on the job and are even launching a “Safety Boot Program” where we will provide our safety sensitive employees with a Safety Boot allowance each year to help reduce the risk of injuries. Another step forward for the health and safety of our employees!
Whether it is creating programs for the health of our employees or preventing injuries with technology, All American Waste is committed to our team’s wellness.
The Connecticut River Watershed Council’s (CRWC) 20th Annual Source To Sea Cleanup was held this past Friday and Saturday, September 23-24. From their website www.ctriver.org: “The Source to Sea Cleanup is an annual trash cleanup of the Connecticut River system – rivers, streams and banks, parks, boat launches, trails and more. Each fall, thousands of volunteers of all ages and abilities head out to places of their choice all along the four-state watershed (NH, VT, MA, CT) to clean the Connecticut River and its tributaries on foot or by boat.”
All American Waste was a sponsor and also assembled a group of volunteers to help with the event. The group included employees and their friends and families, totaling 38 volunteers of all ages, from throughout the state meeting at the Barnes Boat Launch on S River Street in Enfield, CT. From there the group split up to clean the surrounding area along the Connecticut River. Some went on kayaks to access harder to reach areas, some went down the street to Parsons Road, while others spread out to clean other areas along the river. The combined effort brought in over 2.5 tons of waste along the river in our location alone, including a couch, mattress, chairs and tires, along with many bags of trash.
Make sure to vote for your favorite photos from the event at CT River Photo Contest 2016 starting at noon on Monday, October 3 and running through noon on Tuesday, October 11. You can vote for each photo once a day so make sure to vote for your favorites. Thank you to all the volunteers who helped make this event a success and we hope to see even more volunteers next year!
To be the best you must first have a clear understanding of what customer service is; as it is such a diverse area. Most people think customer service is a department that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. This is true, however, there is so much more that has to happen for a customer to be serviced to their satisfaction. For example, if a customer calls us to change the removal date of their container, we have to then update the scheduling which must be relayed to the driver through dispatch. The route must be subsequently recalculated to ensure other customers experience are not effected as the driver may have been counting on the removal to make his next delivery. This is simply one example of how customer service is truly handled by the whole company instead of just the Customer Service Department. In our company, the whole company participates in customer service. We believe working as a team across all departments is what truly makes an exceptional customer service experience.
Michael Jordan is considered to be one of the best basketball players of all time. However, despite his great skill he could not have won any championships without the assistance and support of his team. His fellow teammates would aid him on the court by doing things like setting a pick for Jordan to make the crucial shot or making the tough pass to him for a game changing layup. He had such a long time in the spotlight due to his good team and great teamwork.
Our team knows that providing superior customer service needs to be solid much like an oak tree which consists of many living parts working & growing in unity. The root system is akin to our vast variety of service; our team is equipped to cater to all your needs, from the home, to your business or construction site.
The trunk of the tree represents our working platform for the day to day operations of our company. This includes our billing staff, operations workers, IT staff, web designer, and everyone that works to carry out the needs of the customer to ensure their satisfaction.
The branches of the tree are our Customer Service Representatives. These representatives are part of a diverse group with expert training, with plenty of experience to ensure all your individual needs are met in a timely fashion.
Most importantly are our leaves, our customers. The customers are the lifeblood of our company who provide the most valuable part of it all, their insight. This insight allows us to shape our company around our customers’ needs, which create the foundation of our company.
By providing your insight and opinion we are able to ensure the tree thrives. Without this, we slowly shrivel up to become a past memory. Your input combined with our experience has allowed us to grow over the past 41 years. Our service has a reputation of being seamless. From the person that takes your request to the driver that delivers the container. We understand it needs to be an all in effort with company wide participation.
To meet customer expectations reliability needs to be second nature. This is why we are selective in the equipment that we purchase, the mechanic that works on the trucks, and the drivers that provide the service. We know that we can not be the best without having the best to assist you.
Our oak tree is standing proud, thriving and growing every day. Through storm and calm, we have stuck with our core values. We do not run for cover when a storm comes, we in turn view it as an opportunity to gather rain to fuel our growth. These opportunities to learn, to adapt, to improve, and to keep doing what our customers love; has molded us into what we are today.
We are a diverse group of departments with one desire in common. We strive to provide paramount customer service, to internalize an instinct to assist you, to grow and to continue to train as a team. We accept that we may not always grow the fastest or make every shot; however, this is where our passion & purpose unite. As Henry Ford once said, “Coming together is a beginning, keeping together is progress: working together is success.” Over time we have come together from many departments into one company, standing united against any adversity ready to serve you. This is what makes our customer service the best!
All American Waste is proud to be a premier sponsor of the 6th annual Closer To Free ride. One hundred percent of all the funds raised by Closer To Free riders and volunteers goes to research and patient care at Smilow Cancer Hospital and Yale Cancer Center.
This year’s ride had 1,450 riders and 500 volunteers and was held on Saturday, September 10. We’d like to thank everyone involved and hope to see even more of you at next year’s event! For more information, you can visit: http://www.rideclosertofree.org/